Stumbled on a weird bug today with WFM API throughput. Trying to validate capacity for schedule updates under high concurrent call volumes. Using JMeter 5.6 with 50 concurrent threads against POST /api/v2/wfm/schedules. Getting 429 Too Many Requests errors immediately. Environment is US1.
The rate limiter seems aggressive on schedule pushes. My config is not working as expected for bulk updates. I am testing peak load scenarios for WFM integrations. The goal is to ensure stable API performance during high-volume schedule changes.
Error response:
{
"status": 429,
"code": "RATE_LIMIT_EXCEEDED",
"message": "You have exceeded the rate limit for this resource."
}
This happens even with basic JSON payloads. No complex logic. Just simple schedule data. The issue persists across multiple test runs. I have tried adding delays between requests but it does not help much. The limit seems strict for WFM endpoints.
Is it possible to increase the API rate limit for WFM schedules? Or is there a specific pattern for bulk updates that avoids these errors? I need to simulate realistic load for our client environment. The current limits are blocking our validation process.
I have checked the documentation but it does not specify exact limits for schedule updates. The general rate limit page mentions 100 requests per minute but this seems lower in practice. Any insights on how to handle this for large organizations with many agents?
My JMeter setup is standard. Thread group with 50 users. Ramp-up period of 10 seconds. Loop count is 1. I am using the Genesys Cloud REST API directly. No SDK involved. The authentication is valid and working for other endpoints.
This is critical for our capacity planning. Please help with any workarounds or configuration changes. I am available in America/New_York timezone for any follow-up.