I’ve spent hours trying to figure out why the WFM Schedule API returns a 403 Forbidden error when pushing agent shifts. In Zendesk, we just updated user attributes, which was straightforward. Now, with Genesys Cloud, the mapping seems complex. The endpoint is /api/v2/wfm/schedules, and I am using the standard admin token.
The error message indicates missing permissions, but the admin config includes WFM Manager. Is there a specific digital channel permission required that mirrors Zendesk’s ticket editing rights?