Looking for advice on reconciling published WFM schedules with outbound campaign availability filters. The dashboard indicates agents are available, yet the campaign fails to route calls, citing a configuration misalignment. This discrepancy causes significant downtime during peak Paris business hours. How can we verify the queue-WFM linkage without relying on API exports? Standard checks in Admin settings have not resolved the routing failure.
resource "genesyscloud_wfm_schedule_group" "outbound_sync" {
name = "Paris_Campaign_Sync"
schedule_group_type = "outbound"
}
“configuration misalignment”
This error usually indicates a mismatch between the WFM schedule group type and the campaign’s availability filter. Ensure the schedule group is explicitly set to outbound rather than default. The CLI often defaults to default, which breaks outbound routing logic. Verify the schedule_group_type attribute in your Terraform state.
Have you tried validating the schedule_group_id mapping in the campaign settings? The outbound filter requires an explicit link to a dedicated WFM group. Using the default group often causes silent failures in routing logic. Check the payload below:
{
"schedule_group_id": "outbound-paris-sync-id"
}