The GET request to /api/v2/wfm/schedules/adherence is failing with a 403 Forbidden error. This only happens when filtering by the night_shift skill group. Other groups return data correctly. We are using the standard WFM admin role with full scheduling permissions.
This started after last week’s platform update. The Chicago team needs these adherence metrics for the weekly performance review. Has anyone seen this permission mismatch recently? We cannot generate the shift swap reports without this data.
It depends, but generally… check if the night_shift group is hitting the rate limit during the adherence query. The 403 might just be a throttled response from the API gateway rather than a permission issue, especially if other jobs are running concurrently.
If you check the docs, they mention that 403 errors in WFM adherence queries often stem from role-based access control misalignments after platform updates, not just rate limiting. Verify the night_shift group’s schedule visibility permissions. Check if the role lacks wfm:schedule:view for that specific skill.
Note: Audit the role permissions immediately to avoid data gaps in compliance reports.