Looking for advice on mapping Zendesk availability blocks to Genesys Cloud WFM schedule adherence. The POST /api/v2/wfm/schedules call returns a 400 Bad Request when syncing time-off records.
Environment details:
- Genesys Cloud v2024.1
- Zendesk WFM plugin v3.2
- Custom migration script
In Zendesk, shifts were simple status flags. Genesys seems stricter about shift types. How do we handle this mapping?