{“error”: “INVALID_WFM_AGENT_STATE”, “code”: 409, “message”: “Agent availability conflicts with predictive campaign pacing rules”}
WFM dashboard’s choking the second the quality evaluation module pushes a compliance flag to the dialer on the 2024-12-18 US-East release. The /v2/wfm/schedules/agents endpoint keeps rejecting the sync and dragging abandonment up to 4.2% while pacing sits dead at 1.15x. Console shows the conflict but the admin UI won’t let us bypass the quality hold. Queue’s doing jack all.