Quality API v2 POST to /api/v2/wfm/quality/evaluations keeps throwing 400 on flow_context object. Flow engine won’t wait for secure data table lookup to finish, doing jack all on async queue, so WFM batch processor just bypass expression evaluation entirely. Reference atomic submission guide here: https://help.nicecxone.com/articles/wfm-quality-api#atomic-submissions
{ "evaluation_type": "full", "flow_context": { "resolved": false, "expression_queue": "bypassed" } }
Architect v12 still locks flow version when quality webhook retries, and timeout just burns through worker pool.
genesys-cloud-node-sdk handles the async handshake differently, so you’ll want to skip the atomic POST entirely. Just structure the flowContext object to allow deferred resolution, then hit /api/v2/wfm/quality/evaluations normally. Don’t force the engine to wait.
{ "flowContext": { "secureData": { "lookupId": "d8f2a" }, "asyncAllowed": true } }
Never sync on secure tables. You’ll just crash the batch queue.
{
"flowContext": {
"secureData": { "lookupId": "d8f2a" },
"asyncAllowed": true
}
}
The request lacks asyncAllowed. It’s a common oversight. The v2.13.0 endpoint rejects the payload without this flag. Secure lookups won’t resolve. The atomic submission requires deferred resolution. Verify the timestamp uses +09:00.
The deferred resolution approach actually clears the atomic submission error once you verify the Evaluation Configuration in the Admin UI. It’s much safer to cross-reference the queue routing settings there before pushing payloads through the /api/v2/wfm/quality/evaluations endpoint. The flow engine stops bypassing the secure table lookup when the JSON structure matches the expected schema. I’ve seen this exact 400 error spike during US/Pacific peak hours when the batch processor times out. You’ll want to map the lookup values directly in the Admin UI first, then submit the payload with the wfm:quality:write scope. The KEY CONFIGURATIONS must align with the routing rules you’ve already deployed. Sometimes the platform just needs a clean reset before it accepts the new schema. Using the platformClient.postWfmQualityEvaluations method handles the handshake better than raw curl. Here’s the exact structure that finally worked on my end. Just a minor tweak. The batch processor catches it immediately after.
{
"flowContext": {
"secureData": {
"lookupId": "d8f2a",
"asyncAllowed": true
}
},
"timestamp": "2024-05-15T10:30:00-07:00"
}
The asyncAllowed flag in that flowContext wrapper definitely stops the 400, but you’ll hit a silent drop if your secureData lookup doesn’t resolve before the topicModelId binding times out. We’ve seen the same pattern when pushing transcriptId references through /api/v2/wfm/quality/evaluations. The batch processor expects a fully hydrated interactionId before it attempts the atomic commit. You’ll want to pre-warm the secure table cache via a quick GET /api/v2/analytics/interactions/details call with analytics:api scope, then inject the resolved entityId directly into the payload.
{
"flowContext": {
"secureData": { "lookupId": "d8f2a", "resolvedEntityId": "evt_88x92" },
"asyncAllowed": true,
"timeoutMs": 3500
}
}
Skip the deferred handshake if your PureCloudPlatformClientV2 instance is routing through a reverse proxy. The proxy drops the connection handshake and the quality engine just logs a 408 without throwing. Messy setup. You’ll need to patch the quality:evaluation:write scope on the service account. The timeout window shrinks during SGT peak loads anyway.