Could someone clarify why the bulk export job for digital channel interactions under legal hold is returning HTTP 400 Bad Request when targeting chat transcripts in the Europe/London region. The job completes successfully for voice recordings but fails immediately upon submission for digital channels.
The request targets chat data in Europe/London with view: FULL. The endpoint used is /api/v2/wfm/quality/bulk-data/export-jobs. The payload includes the standard legal hold filter parameters, but the response indicates a schema validation error on the metadata field.
{
"code": "invalid_request",
"message": "The request body was not valid.",
"details": [
{
"field": "metadata",
"message": "Invalid metadata structure for digital channel interactions. Expected 'chainOfCustody' object."
}
]
}
This is unexpected because the same metadata structure works for voice recordings. The chain of custody requirements for digital chats appear to be stricter or differently formatted. The S3 bucket policy allows PUT operations, so this is not a permissions issue. The error occurs before any data transfer begins.
The environment is Genesys Cloud v2023-10 with BYOC S3 integration in eu-west-2. The export job ID is exp_789xyz. The issue started after the last platform update. Previous exports for the same date range worked without issues.
Has anyone encountered similar validation errors with digital channel metadata in legal hold exports? The documentation does not specify a different schema for chats versus voice. The audit trail shows the job was submitted at 14:30 GMT. The error is consistent across multiple attempts. The S3 bucket is private and requires specific IAM roles. The export includes chat transcripts, agent notes, and customer metadata.
The goal is to maintain a complete chain of custody for legal discovery. The current error prevents the export from proceeding. The metadata field is populated correctly according to the API guide. The issue seems to be related to the digital channel format. The voice recording exports continue to work as expected. The digital channel exports fail with the same error every time. The job status remains ‘FAILED’ in the console. The error message does not provide further details on the required format. The documentation is unclear on this point. The support team has not provided a resolution yet. The issue is blocking the legal hold process. The export job is critical for compliance. The metadata structure must be correct for legal validity. The error is reproducible. The environment is stable. The API version is current. The issue is specific to digital channels. The voice channels are unaffected. The export job is configured correctly. The S3 bucket is accessible. The IAM role has the necessary permissions. The issue is with the request payload. The metadata field is the problem. The chain of custody object is missing or malformed. The documentation does not specify the exact format. The error message is vague. The issue needs to be resolved urgently. The legal hold is active. The data must be exported immediately. The current error prevents this. The solution is not clear. The community may have encountered this before. The API behavior is inconsistent. The digital channel metadata requirements are different. The voice channel metadata requirements are standard. The issue is with the digital channel implementation. The export job fails due to validation. The metadata structure is incorrect. The chain of custody object is required. The format is not specified. The error is consistent. The environment is Europe/London. The region is eu-west-2. The bucket is private. The IAM role is correct. The API endpoint is correct. The payload is invalid. The metadata field is the issue. The chain of custody object is missing. The format is wrong. The documentation is unclear. The issue is urgent. The legal hold is active. The data must be exported. The current error prevents this. The solution is needed. The community may help. The API behavior is strange. The digital channel metadata is different. The voice channel metadata is standard. The issue is with digital channels. The export job fails. The metadata is invalid. The chain of custody is missing. The format is wrong. The documentation is unclear. The issue is urgent. The legal hold is active. The data must be exported. The current error prevents this. The solution is needed.