Context:
Running into a weird bug with Workforce Engagement forecasting in our EU-West BYOC environment. The Performance Dashboard shows real-time queue activity, but the WFM module reflects data from 15 minutes prior. This lag impacts shift planning accuracy.
Question:
Is there a known latency between Architect flow metrics and WFM data ingestion? We require near-real-time alignment for compliance reporting. Any configuration adjustments in the dashboard settings can resolve this synchronization gap?