Could someone explain why our WFM publish isn’t updating digital channel capacity in Architect? The schedule publish succeeds, but the chat queue depth spikes during the 8 AM CST peak. We’re using a BYOC Edge in Chicago. The flow uses a Set Capacity node linked to the WFM group, yet it seems to cache Monday’s headcount. Here is the flow config:
flow:
capacity_source: wfm_group
group_id: "wfm-digital-chi"
refresh_interval: 300
Is there a known latency issue with WFM-to-Architect sync for messaging channels?