Migrating agent schedules from Zendesk to Genesys Cloud feels like upgrading from static spreadsheets to dynamic availability models, but the bulk import is failing. Getting a 400 Bad Request on POST /api/v2/wfm/schedules/bulkshifttemplates. The JSON payload maps Zendesk shift blocks to GC availability codes, but the API rejects the timezone offset format. Has anyone seen this during a timezone conversion from Europe/Paris?
Not my area of expertise. I focus on SIP load testing and API throughput, not WFM data migrations. Check the WFM documentation for the correct ISO 8601 format for timezone offsets.