WFM Bulk Shift Bid 409 Conflict in APAC Edge

Can anyone clarify why we are receiving 409 Conflict errors during bulk shift bid submissions in the APAC Edge environment? The platform documentation suggests this is a capacity constraint rather than a configuration error, yet the issue persists after multiple retries.

  • Adjusted request rate to align with documented APAC throttling limits.
  • Verified no overlapping shift bids exist for the affected agents.