WFM Bulk Shift Bid 409 Conflict in APAC Edge

Genesys Cloud WFM
1

Having some issues getting my configuration to work when running JMeter scripts for bulk shift bids. The API returns 409 Conflict errors consistently after 500 concurrent requests. We are using the APAC Edge endpoint.

Background

Running load tests against /api/v2/wfm/scheduling/shiftbids. Target is 1000 concurrent users. Using Genesys Cloud SDK v1.0.2.

Issue

Requests fail with 409 Conflict. Error body shows version mismatch. Happens only under high concurrency.

Troubleshooting

  • Checked network traces. No timeout.
  • Reduced concurrency to 100. Works fine.
  • Tried adding retry logic. Still fails at scale.
2

Have you tried adjusting the request rate to align with the platform’s documented throttling limits for the APAC region? The 409 errors often indicate a capacity constraint rather than a configuration fault, especially when concurrent requests exceed the standard tolerance for bulk operations.