Hi all,
We are currently encountering a persistent 422 Unprocessable Entity error when attempting to bulk import schedule data via the Workforce Management API (/api/v2/wfm/schedules/import) within our AppFoundry partner application. Our integration manages scheduling for multiple client organizations using a multi-tenant OAuth architecture, and this issue has emerged after a recent update to the WFM schema requirements.
The error response body indicates: "message": "Invalid shift pattern id: SP-12345-ABC". This is particularly perplexing because we are retrieving the shiftPatternId directly from the successful response of the GET /api/v2/wfm/schedules/shiftpatterns endpoint for the specific target organization. The IDs appear valid, and manual creation of schedules via the Genesys Cloud UI using the same shift patterns succeeds without issue.
Our investigation suggests a potential discrepancy in how shift pattern scopes are resolved during bulk import operations versus individual schedule creation. We have verified that the service account used for the API calls possesses the wfm:schedule:import and wfm:shiftpattern:view permissions. Additionally, we are operating within the standard API rate limits for our tier.
Has anyone else encountered scope resolution issues with shift pattern IDs during bulk imports in a multi-tenant environment? Are there specific validation steps or additional headers required to ensure the shift pattern context is correctly bound during the import process? Any insights into the internal validation logic for this endpoint would be greatly appreciated as we are currently blocked from deploying updated scheduling modules to our clients.