Could someone explain the correlation between WFM export failures and BYOC trunk state changes?
- We manage 15 BYOC trunks in the Asia/Singapore region, configured with strict failover logic to secondary carriers when primary jitter exceeds 40ms.
- The issue manifests specifically during these failover transitions, lasting approximately 45 seconds.
- Requests to the
/v2/wfm/gcworkforcemanagement/reporting/bulkdataexportendpoint consistently return HTTP 502 Bad Gateway errors during this window. - Standard API calls for scheduling or group management remain unaffected; only bulk data retrieval fails.
- We are using the Genesys Cloud REST API v2.0, and the error persists across different client applications, ruling out local SDK issues.
- SIP registration logs confirm that the trunk state flips to ‘Active’ on the secondary carrier without downtime, suggesting the WFM service might be locking resources during routing table updates.
- Is there a known dependency between the WFM reporting engine and the telephony routing service in this region?
- We need to determine if this is a transient race condition or a configuration flaw in how we handle concurrent high-volume exports during network instability.