WFM Bulk Export 400 on Digital Channel Wrap-Up Codes

Just noticed that POST /api/v2/wfm/schedules/exportjobs returns 400 Bad Request when including wrap_up_code for webchat interactions in BYOC EU-West-1.

The error payload specifies ‘Invalid filter: wrap_up_code is not supported for digital channel interactions’.

Standard voice recordings export to S3 without issue, but this metadata requirement is critical for our legal discovery chain of custody.