WFM API Schedule Export Failing with 403 Forbidden

General Discussion
1

Does anyone understand why the WFM API returns a 403 Forbidden error when exporting schedules for agents with specific PII fields enabled? We are using the Genesys Cloud SDK v3.2.0 and have verified the OAuth token has the wfm:schedule:read scope. The issue only occurs when strict PII masking is active.

  1. Enable strict PII masking in WFM settings.
  2. Attempt to export weekly schedule via API.
  3. Receive 403 error despite valid credentials.