POST /api/v2/wfm/schedule/swap
500 Internal Server Error
Publishing weekly schedules works fine, but the shift swap endpoint fails immediately for agents in the Chicago timezone. The request body is valid JSON and permissions are correct. Any known issues with the v2 swap API right now?
If I remember correctly, this 500 error often stems from timezone handling mismatches in the payload. While migrating from Zendesk, we learned that the system is very strict about ISO 8601 formats with explicit UTC offsets. Ensure the start_time and end_time fields in your JSON include the correct offset for Chicago (e.g., -05:00 or -06:00 depending on DST).
In Zendesk, we relied heavily on ticket tags and local time assumptions, which were quite forgiving. Genesys Cloud requires precise temporal data for WFM calculations. If the offset is missing or ambiguous, the backend parser can throw a generic 500 instead of a 400. Double-check that the agent’s profile timezone matches the payload’s implied timezone. It is a small detail, but it breaks the swap logic immediately. Try logging the exact JSON sent to the console to verify the offset syntax.