Context:
Building a custom adherence management widget on the Genesys Cloud AppFoundry platform. We are attempting to programmatically update bulk adherence exceptions for a specific cohort using the PUT /api/v2/wfm/scheduling/adherence/exceptions endpoint. The integration handles multi-org OAuth handshakes correctly, but under load, we hit persistent 429 errors despite implementing exponential backoff. This occurs during peak PST morning hours.
Question:
Can anyone clarify the specific rate limit thresholds for this endpoint within the AppFoundry context? We are seeing throttling at roughly 50 requests per second, which seems lower than the documented global limits. Is there a per-tenant cap we are missing, or should we implement a distributed origin strategy similar to WebSocket 429 mitigation?