How should I properly to handle rate limiting for bulk schedule uploads in Genesys Cloud WFM? The test fails with 429 Too Many Requests when concurrent thread count exceeds 50.
Environment details:
- Genesys Cloud US1
- JMeter 5.6
- Endpoint:
/api/v2/wfm/schedules - Config: 100 concurrent threads, 500ms ramp-up
The goal is to simulate 500 agents having their schedules updated simultaneously. The error response includes:
{
"code": 429,
"message": "Rate limit exceeded. Please retry after 5 seconds."
}
JMeter config:
thread_group:
number_of_threads: 100
ramp_up: 500
loop_count: 1
http_request_defaults:
endpoint: /api/v2/wfm/schedules
method: POST
content_type: application/json
json_extractor:
variable_name: schedule_id
json_path: $.id
The documented rate limit for WFM APIs is 100 requests per minute per tenant. The test exceeds this limit quickly. Adding delays between requests slows the test significantly. Is there a recommended pattern for bulk schedule updates under high concurrency? The current approach causes test failures and incomplete data uploads.