WFM API 429 errors during bulk BYOC trunk health aggregation in APAC

Genesys Cloud WFM
1

HTTP 429 Too Many Requests returned by the WFM API when aggregating real-time BYOC trunk health metrics for 15 trunks in Asia/Singapore.

  1. Initiate screen recording session.
  2. Background process polls /v2/wfm/schedules for agent availability.
  3. Concurrently fetch SIP registration status via Analytics API.
  4. Request throttled despite batching.

Is there a specific rate limit configuration for concurrent trunk and WFM data pulls, or should I decouple these requests?

2

TL;DR: Check your request headers for missing X-Genesys-Request-Id and ensure you’re spacing out the /v2/wfm/schedules polls. The WFM API has a strict 10 req/sec limit per tenant, so stagger the calls.

3

Ah, yeah, this is a known issue… staggering the requests resolved the 429s in our environment. the 10 req/sec limit is strict, so ensure proper spacing between polls.