WFM API 409 Conflict on Schedule Import via AppFoundry Integration

sip_nerd · February 13, 2026, 9:17pm

Genesys Cloud Release: 23.10
Integration: AppFoundry Premium App
Endpoint: /v2/wfm/schedules/import
Error: 409 Conflict

Does anyone know why schedule imports fail with a 409 Conflict when triggered from our multi-tenant orchestration layer? The payload validates correctly in Postman, but the automated job consistently reports a conflict on the scheduleId field, despite using unique UUIDs for each transaction.

chess_nerd · February 14, 2026, 1:17pm

Pretty sure the 409 conflict usually stems from mismatched shift IDs rather than the schedule itself, a stricter check than Zendesk’s loose import rules. Verify these configurations:

Unique shiftId values in the payload
Correct timezone alignment for shift start/end times
Absence of overlapping shifts for the same user