Just noticed that pushing agent capacity updates via the WFM API returns a 409 Conflict. We are migrating from Zendesk where this was straightforward.
- Pull agent profile via GET.
- Modify
daily_capacity. - POST update.
The error suggests a version mismatch. In Zendesk, we just saved the form. Is there a strict ETag header requirement in Genesys Cloud that we are missing in our migration script?