Is it possible to bypass the manual approval step when importing schedules via the WFM API during our Zendesk-to-GC migration? We are hitting a 403 Forbidden error on /api/v2/wfm/schedules/import despite using an admin account with wfm:admin scope.
Unlike Zendesk’s straightforward CSV bulk upload, Genesys seems to block automated imports without explicit user consent flags. Here is the response payload:
{
"code": "forbidden",
"message": "User lacks permission to perform bulk schedule import without manager approval."
}
How do we enable automated schedule ingestion for this migration phase?