WFM API 403 Forbidden on Quality Management Integration

POST /api/v2/wfm/scheduling/assignments returns 403 Forbidden despite valid OAuth token with quality:full scope. The endpoint works in Postman but fails in our Node.js 18 integration.

  • Verified token validity and scope via /api/v2/oauth/tokeninfo
  • Confirmed user permissions via /api/v2/quality/users/{id}/permissions