Trying to understand why we are hitting 401 unauthorized on GET /api/v2/wfm/schedules? we are using the same oauth token that works for analytics. the appfoundry integration has full wfm permissions and the token scope includes wfm:schedule:read. this is blocking our premium app deployment for a client in PST.
The integration is deployed in a multi-org context. We generate the token using the client credentials flow with the app’s client_id and client_secret. The token itself is valid for 3600 seconds. When we use this token to call GET /api/v2/analytics/interactions/query, it returns data successfully. However, calling GET /api/v2/wfm/schedules returns a 401 error immediately.
Here is the relevant documentation snippet we reviewed:
“To access WFM resources, the OAuth token must be generated with the wfm:schedule:read scope. Ensure the application has the required permissions in the AppFoundry dashboard.”
We have verified the permissions in the AppFoundry dashboard. The app has ‘WFM Schedule Read’ enabled. The token introspection endpoint confirms the scope is present. We are testing against the us-east-1 environment. The request headers include the Authorization: Bearer header. The response body contains: {“error”:“unauthorized”,“error_description”:“The resource owner or authorization server denied the request.”}
We have tried regenerating the client secret. We have tried using a different client ID. We have tried calling the endpoint from a different network. The issue persists. This is critical for our go-live date next week. Any insights into why the token is valid for analytics but invalid for WFM would be greatly appreciated. We are following the standard multi-org OAuth flow as described in the developer guide. The app is registered as a premium app in the AppFoundry marketplace. We have not modified the default redirect URIs. The integration uses the Genesys Cloud .NET SDK version 4.2.0 for token generation. The API calls are made using HttpClient in C#. We have checked the API logs in the Genesys Cloud admin console. The logs show the 401 error but do not provide additional details. We are unable to determine if this is a token issue or a permission issue. The token is generated for the correct organization ID. The schedule endpoint requires the organization ID in the path. We are including the correct organization ID. We have verified the organization ID matches the token’s org_id claim. We are stuck on this issue and need a resolution quickly. Please advise.