Encountering a 400 Bad Request when mapping Zendesk shift swaps via the WFM API. The start_time ISO 8601 format seems correct, yet the endpoint rejects the payload.
Environment details:
- Genesys Cloud EU1
- WFM API v1
- Migrating from Zendesk Support schedules
In Zendesk, loose client-side validation allowed minor timezone offset discrepancies. Genesys Cloud appears strictly enforcing UTC offsets. Should I adjust the ISO string formatting or modify the agent availability settings first?