Cutover is locked for the 14th. Timeline is bleeding. The migration script keeps choking on the shift template endpoint. Pushing availability blocks from PureConnect 4.6 into Genesys Cloud v2023-12 returns a validation failure on every second batch. Skill mapping looks fine in Architect, but the underlying WFM user profiles don’t match the routing requirements. Risk mitigation plan is already shifting to manual overrides if this doesn’t clear by Thursday. The WFM dashboard shows the agents, but the scheduling engine can’t accept the break structures. Every time the pipeline tries to apply the POST /api/v2/wfm/scheduling/users/{userId}/availability payload, the response comes back with a conflict on breakSchedule and availabilityStatus. The logs show the exact breakdown.
{
"errors": [
{
"code": "BAD_REQUEST",
"message": "Availability block overlaps with existing break schedule. Break duration exceeds maximum allowed window for skill group 'IVR_Support_Tier2'.",
"path": "/api/v2/wfm/scheduling/users/a1b2c3d4-5678-90ab-cdef-1234567890ab/availability"
}
],
"timestamp": "2024-05-12T14:22:01.000Z",
"requestId": "req_9f8e7d6c-5b4a-3210-fedc-ba9876543210"
}
The PureConnect export uses a 15-minute rolling break window, which Genesys flags as invalid when tied to a specific skill requirement. Architect flows expect the skill to be active during the entire availability block, but the WFM engine is treating the break as a hard status switch. Tried adjusting the breakSchedule array to use fixed instead of rolling, but the validation still trips. It’s causing the pipeline to stall completely. The pipeline’s doing jack all to reconcile the break windows. Gonna have to pause the automated sync and run the batch through the UI manually to see if it accepts the same payload. The validation error just repeats.