Need some troubleshooting help with a persistent issue with the WFM schedule import API. Our AppFoundry integration is designed to synchronize shift data from an external ERP system across multiple Genesys Cloud organizations using multi-org OAuth. The workflow functions correctly for approximately 85% of the tenant base, but a specific subset of organizations consistently returns a 400 Bad Request error during the bulk schedule upload phase.
Environment Specifications:
- Integration Type: AppFoundry Premium App (Multi-Org)
- API Endpoint:
POST /api/v2/wfm/schedules/import - SDK Version: Genesys Cloud Node.js SDK v4.52.0
- Authentication: Service Account with
wfm:schedule:writeandwfm:schedule:readscopes - Payload Format: JSON conforming to the
ScheduleImportRequestschema - Target Orgs: US-East and EU-West regions
The Problem:
The error response body contains the following message: "error": "invalid_interval", "message": "The specified shift interval exceeds the maximum allowed duration or contains invalid boundaries." This is perplexing because the shift intervals in the payload are strictly 8-hour blocks (e.g., 09:00-17:00), which are well within standard WFM constraints. We have validated the timezone offsets using the fixed UTC format (+00:00, +01:00) as recommended in previous discussions, ruling out DST transition anomalies. Additionally, the same payload imports successfully when manually tested in the Genesys Cloud UI for the failing organizations, suggesting the issue is specific to the API enforcement logic or a subtle schema mismatch in the bulk import handler.
We have enabled debug logging on the OAuth token and confirmed that the token remains valid and possesses the correct scopes at the time of the request. The issue appears correlated with organizations that have complex business hour configurations or multiple overlapping shift templates. Has anyone encountered a similar scenario where the API rejects valid intervals that the UI accepts? Are there additional validation rules enforced by the bulk import endpoint that are not documented in the standard API reference?