Does anyone know why agent availability status is defaulting to ‘Unavailable’ in Genesys Cloud WFM immediately after importing schedules from Zendesk? The API call to POST /api/v2/workforcemanagement/unavailabletimes/query returns a 200 OK, but the dashboard shows no active shifts for the EU1 region. In Zendesk, this mapping was handled by the sidekick plugin. Looking for a configuration fix in the admin console to bridge this gap.