Why does the adherence metrics in the performance dashboard are showing a 15% variance compared to the quality management module for our eu-west byoc environment? we are using architect flows version 2.4 and the issue persists across all queue groups. the performance view shows agents as ‘available’ during scheduled breaks, yet the quality dashboard flags these periods as ‘non-compliant’ with error code QM-404. this discrepancy is affecting our kpi calculations for the q3 report. we have verified the timezone settings are set to europe/paris and the shift patterns are correctly imported from wfm. the divergence appears specifically when analyzing flows that utilize complex routing rules with conditional logic based on agent skill sets. is there a known limitation in how the performance dashboard aggregates break times versus how the quality module interprets them? we need to reconcile these figures before the executive review. any insights on whether this is a configuration issue or a platform bug would be appreciated. the organization id is 10023456.