Anyone free to help troubleshoot this permission issue. migrating from zendesk, where agents handled their own schedules easily, to genesys cloud workforce engagement. trying to use the wem shift swap api endpoint /api/v2/wem/schedule/shiftswaps but getting a 403 forbidden error. the user has the wem:schedule:read permission but not write. is there a specific role mapping i missed for agent self-service in the new system?
You need to assign the wem:schedule:write permission explicitly, as read-only access isn’t sufficient for creating shift swap requests. In Genesys Cloud, permissions are granular, and the 403 error confirms the API call lacks the necessary write scope. Check your role configuration in the admin portal and ensure the user’s role includes wem:schedule:write. Also, verify if there are any additional permissions required for agent self-service features, such as wem:agent:write or specific schedule management rights. If you’re using a custom role, make sure it inherits the correct base permissions. For load testing this endpoint, keep in mind that frequent shift swap requests might hit rate limits, so monitor API throughput during peak migration periods. Here’s a quick cURL example to test the endpoint with proper authentication:
curl -X POST "https://api.mypurecloud.com/api/v2/wem/schedule/shiftswaps" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json" \
-d '{"reason": "Testing", "start": "2024-09-01T08:00:00.000Z", "end": "2024-09-01T16:00:00.000Z"}'
Adjust the payload as needed for your use case.