WEM Schedule Export API missing agent extensions for hybrid workers

Is it possible to retrieve full extension data via the WEM Schedule Export API for agents who also handle digital channels?

The GET /api/v2/wem/schedules/export endpoint returns a 200 OK but the payload lacks extension fields for hybrid workers, causing ServiceNow REST API failures during bulk ticket generation. Our Architect flow relies on this data for screen pops. The Genesys Cloud documentation for version 2023.12 suggests this should be included, yet we see empty objects. Is this a known limitation or a configuration issue in the workforce settings?

The root cause here is the export endpoint defaulting to a minimal schema that omits telephony attributes for digital-only or hybrid profiles. Switch the includeFields parameter to extended or query the /api/v2/users endpoint directly to map the externalId to the SIP extension before passing it to ServiceNow.