I am currently leading the migration of our workforce management data from PureConnect to Genesys Cloud. In PureConnect, I used to leverage the ICWS interface to pull granular schedule data, often dealing with complex attendant configurations and CIC skill mappings. Now, I am attempting to replicate this logic using the Genesys Cloud WEM APIs.
Specifically, I am hitting a wall with the GET /api/v2/wfm/schedules/agents/{agentId}/schedules endpoint. When I request schedules for a large cohort of agents, the response payload seems to truncate after 500 records, despite my pageSize parameter being set to 1000. The documentation mentions pagination, but the nextPageToken returned is null after the first batch, even though the count field in the response indicates there are more records available.
My current environment is Genesys Cloud version 2023.12. I am using the standard REST client with OAuth2 authentication. The error isn’t an HTTP 4xx or 5xx; it’s a logical inconsistency in the data retrieval. Here is a snippet of the response header:
X-Gigantic-Error: None
Content-Type: application/json
Is there a specific header I need to include to force full pagination, or is this a known limitation of the WEM API when dealing with historical schedule data? I need to ensure we capture every shift assignment for audit purposes, similar to how we handled detailed reporting in PureConnect’s Architect flows. Any insights on handling large datasets in WEM would be appreciated.