Looking for advice on a 400 Bad Request returned by ServiceNow when processing a Genesys Cloud messaging webhook payload.
The Architect flow sends a JSON body via Data Action to /api/now/table/incident. The payload validates in Postman but fails in production.
{"error":{"message":"Invalid column value","cause":"JSON parse error"}}
Any ideas on why the schema validation is failing specifically for the u_genesis_channel field?