Trying to make sense of why the Genesys Cloud web widget is returning a 403 Forbidden error when attempting to initiate a chat session. We are migrating from Zendesk, where the chat integration was handled via a simple JavaScript snippet with minimal configuration. In Genesys Cloud, I have configured the Digital Engagement settings and created the necessary routing rules, but the connection drops immediately upon user interaction.
The environment is EU-West, and I am using the latest version of the Genesys Cloud Web Widget SDK. The error appears in the browser console as “Access to XMLHttpRequest has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present.” I have verified that the domain is whitelisted in the Genesys Cloud admin settings under Security > Trusted Domains. The Zendesk equivalent did not require such granular domain whitelisting for basic chat functionality.
Genesys Cloud admin configuration and find the digital channel setup significantly more complex than the Zendesk workflow. Has anyone successfully migrated a Zendesk chat setup to Genesys Cloud without encountering these CORS issues? Any advice on checking the Architect flow for digital messaging would be appreciated. The goal is to replicate the seamless chat experience we had in Zendesk.