WDE | Setting a default disposition code

General Discussion
1

Is it possible to have a disposition code pre-selected in the interaction’s Dispositions tab? I’m using folder format.

I’ve already tried inserting this piece of code during EventEstablished:


interaction.DispositionCode.Select(interaction.DispositionCode.ListOfDispositionCodeValue[0].Name);

But it seems to have no interference whatsoever with the WDE front-end. I’ve customized WDE to activate the MarkDone button automatically after a given after call work time. But the problem is if the agent didn’t choose the disposition code by that time the interaction bundle will not close and the button will need to be pushed manually.

2

Have you tried setting the default value in the routing strategy that delivers the interaction?

Off the top of my head I’d try that before doing a WDE customization to achieve what you describe.

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3

Hi, in CM/Administrator/GAX, please check the Default box on the attribute value you want to have selected as default on the business attribute for disposition codes.