Virtual agent group based on agent status

CCS · January 27, 2017, 11:52am

Hi All,

I need to create a VAG which contains only agent with not ready status (with reasons) in order to display the list of these agent in pulse dashboard. Can any one

help me ?

Thx

Kubig · January 27, 2017, 12:01pm

This not possible at this moment (filtering based on status)

cavagnaro · January 27, 2017, 1:15pm

That sounds more like a reporting need, you create a filter and apply to a group. VAG are used for routing.

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CCS · January 27, 2017, 1:35pm

Thx for your replies

I have already created a filter for the agent group and it’s working but all the agents in the group are shown even those who have ready status. I want only to display the list of the agent on a lunch break . Any ideas ?

cavagnaro · January 27, 2017, 2:23pm

Create a threshold to Hide them from the objects pane when their Status is other than NotReady

CCS · January 27, 2017, 2:30pm

I am working with pulse not ccpulse. Is that possible?

cavagnaro · January 27, 2017, 2:46pm

Ohhhh you are screwed lol Sorry, don’t know a way on Pulse.