VAG which identifies agents which have only a selected skill and nothing else

Genesys Cloud Routing
1

Hi,

Is there a VAG skill expression to only display agents with a particular skill, so if they had another skill assigned aswell it wouldn’t be displayed?

So for example

Agent A Agent B
French French
English

Creating below shows both Agent A and B

Skill(“French”)>=1 & Skill(“French”)<=4

I would like to create a VAG that only shows agents with the French skill (so in the example abover Agent B)? I have tried but it also show’s agents with other skills in addition to French, which I’m not interested in?

Cheers

M

2

SkillExpression works like a regular expression,so try to use "~"symbol as negation.

3

Hi mmiah

Use this one:
SkillExists(“French”) & ~SkillExists(“English”) - will show you all agent who have skill French with any level and have’t skill English

or of couse you can combine this function, like this one:
Skill(“French”)>=1 &~SkillExists(“English”) - will show you all agent who have skill French with level higher then 1 and have’t skill English

and finaly this one

SkillExists(“French”) & ~SkillExists(“English”) & LoggedIn(“SWITCHNAME”) - will show you all agent who have skill French with any level and have’t skill English and have LoggedIn status on u switch SWITCHNAME

WBR Timur

3 Likes
4

Thanks!