Using schedule files with IR

Genesys Cloud WFM
1

Good morning,

I have a problem with schedule files used with interaction router server. I created a schedule file, but I do not understand how to tell interaction router server to use this schedule. Is there an option I have to use when starting interaction server?

I thank you very much for your help.

Akiko Matsuda
SOFTWARE DEVELOPER
SYSTEM ENGINEERING GROUP
CTC

2

This one is easy :slight_smile: You use Strategy Loader to do that if you select Preload and look under file extensions, you will find *.sch for schedule files.

I hope it helped!
Vic