Understanding conn-1

General Discussion
1

This is probably a really stupid question, but I am new so have mercy :slight_smile:

What makes “conn-1” in the Extensions collection different than “conn-2” and “conn-3”?

I noticed in some of the code samples floating around that only “conn-1” seems to be checked when loading a cti application, and not the other two. Are “conn-2” and “conn-3” somehow different from “conn-1”?

2

Hi,

There is no difference between conn-1 and 2 and 3. Most CTI code checks only conn-1 because in most case agent can have only one conversation when CTI application is starting.

2 Likes
3

Makes sense. Thanks.