<Vic if it’s not appropriate, please delete!>
Ladies and Gents,
It’s been a while since I plugged it, but there is also a Yahoo! Group out there, which deals with “help and support” in very much the same way as this Forum. That is, unofficial and not associated with Genesys Laboratories in any way(!)
You’re more than welcome to apply (since you cannot directly join, due to a few lame spammers);
http://finance.groups.yahoo.com/group/GenesysCTI/
Thanks and see you there..!
Tony