Two Communication Driver on Siebel 8.1 side

General Discussion
1

Hello Everyone,

There is a special need on a customer that will only be supported if two Gplus drivers (each one with different parameter values in the definition file) are used in Siebel side.
I work with Genesys applications so you can assume any info/instruction on this side will be clearly understood; but I only have basic knowledge on Siebel architecture. As far as I could find, the component using the Gplus driver (GenComm.dll) is Siebel Object Manager.
Genesys Platform:

  • Framework 7.6
  • Genesys Gplus 8.0
  • All servers (Genesys and Siebel) running on Windows 2003

Thank you in advance.
Carlos

2

Hey Carlos,
They would have to create another Siebel instance to do such configuration. In that other instance they will have to load a second driver to the second component you want.

3

Thank you.

One more question: By “another Siebel instance” you mean Profile, right? Or is it the complete install?

Regards.