Struggling to understand why the Genesys Cloud Agent Scripting API returns a 400 Bad Request when pushing scripts mapped from Zendesk macros. The Zendesk side uses rich text, but GC expects specific JSON structure.
- GC Org: eu-west-1
- API Version: v2
- Endpoint: /api/v2/scripts
The error message mentions ‘Invalid script content’. Does GC require pre-sanitized HTML tags, or is there a specific format for the content field?