TRouteCall is only for genesys internal use

system · July 13, 2009, 3:50pm

I need to use TRouteCall in my application to route call to specified agent. But documentation saya that this function is only for Genesys internal use. Do i need to get some type of license to embed this functionality in my application.

I am using tlib 7.2.
Genesys platform SDK also says that this functionality is for Genesys internal use.

Any comments please.

Regards,
Zaman

bcyk · July 13, 2009, 4:08pm

Started from 7.0, some CTI-link functions (e.g., TRouteCall) and Genesys functions (e.g., TRegisterAll/TUnregisterAll) were removed from SDK/tlib library.

There is an ‘alternative’ if you have previous tlib versions, say version 6.x or 5.x.
Header files in 6.x/5.x contain TRouteCall() and other “for internal use only” function declaration.
In link option, both 7.2 and 6.x/5.x tlib library files should be included.

It is not sure if special license is available for “internal use” functions; please consult your Genesys sales.

system · July 13, 2009, 4:18pm

Did Genesys provided the same functionality in any other shape?
Any other function or way in tlib 7.2 or Genesys Platform SDK to achieve tha same functionality?

Regards,
Zaman

kowari · July 15, 2009, 5:54am

Not that I am aware of.
It is probably in there so that URS can use it (there is a TRouteCall in that) but wasn’t meant for softphones. I am guessing that is what “internal use” meant.

If you want to throw a call somewhere from a softphone use the transfer functions or conference functions. You can look those up in the SDK easily enough.