Transfer when not answer

General Discussion
1

When i login Agent, incoming call to the system and ringing on Agent, but Agent doesn’t answer. Now i want on Agent phone have a buton transfer to other agent?

Thank you

2

Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent’s extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.

3

Thanks for your support.

Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent’s extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.

Yes,i want when Agent phone ringing but not answer then press buton to transfer other agent or extension or mobile phone.

1 Like
4

If the agent is there to press a button, why don’t they just answer the phone?

5

What about the magic button “NotReady”! Tada!

1 Like