Hi everyone,
We need to have statistic total number on interaction ended or transfered by agent.
We tried tu use
Description=The total number of inbound interactions that were terminated by an agent (agents) during the specified time period.
MainMask=InteractionStoppedInbound
Objects=Agent, Place, GroupAgents, GroupPlaces
Subject=DNAction
This statistic is not working.
and we tried
[Total_Number_Ended]
Category = TotalCustomValue
Formula = PairExists(System,“Operation”,“place_in_queue”) ? 1 : 0
MainMask = CallInbound
Objects = Agent, GroupAgents
Subject = DNAction
This statistic works but when we add this filter we have 0
Filter = PairExist(“MediaType”,“ged”)&(ThisQueue=“iWD_Completed”)
Is someone uses this formula PairExists(System,“Operation”,“place_in_queue”) ? 1 : 0 whith filter.
belows some logs:
2019-04-08T09:59:48.651 Trc 26015 Received message ‘RequestPlaceInQueue’ (‘105’) from client ‘MAT_R_WDE_t.myAgentxx’ - Proxy:50:416, message attributes:
attr_itx_id [str] = "0240KH2VMX7K600S"
attr_queue [str] = "iWD_Completed"
attr_reason [int] = 0
attr_prxy_client_id [int] = 51
attr_ref_id [int] = 18
2019-04-08T09:59:48.651 Trc 26020 Distributing message 'EventPlacedInQueue' ('162'), message attributes:
attr_extension [list, size (unpacked)=46] =
'ReportingEventSequenceNumber' [str] = "221750642"
attr_actor_type [int] = 2 [AGENT]
attr_actor_tenant_id [int] = 101
attr_actor_place_id [str] = "myPlace11001"
attr_actor_agent_id [str] = "myAgent"
attr_event_time [str] = "2019-04-08T07:59:48Z"
attr_itx_id [str] = "0240KH2VMX7K600S"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "iWD_Completed"
attr_itx_media_type [str] = "ged"
attr_itx_submitted_by [str] = "myCapturePoint"
attr_itx_state [int] = 0 [QUEUED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2019-04-08T07:59:03Z"
attr_itx_submitted_at [str] = "2019-04-08T07:59:03Z"
attr_itx_delivered_at [str] = "2019-04-08T07:59:46Z"
attr_itx_submitted_to_router_at [str] = "2019-04-08T07:59:10Z"
attr_itx_placed_in_queue_at [str] = "2019-04-08T07:59:08Z"
attr_itx_moved_to_queue_at [str] = "2019-04-08T07:59:08Z"
attr_itx_submit_seq [str] = "221750540"
attr_itx_place_in_queue_seq [str] = "221750640"
attr_itx_user_data [list, size (unpacked)=3893, user data may be hidden] =
'ExternalId' [str] = "9705193343"
attr_itx_is_held [int] = 0
attr_itx_assigned_at [str] = "2019-04-08T07:59:46Z"
attr_itx_assigned_to [str] = "myAgent"
attr_itx_completed_at [str] = "2019-04-08T07:59:48Z"
attr_old_queue [str] = "iWD_Queued"
Thanks for help
BR,