Is that possible to get the total dials made by an agent in ccpulse agentstat view.
Yes, it is possible - create or use current stats based on event EventDialing.
Actually i am new to CCpulse. It would be great help if you explain it in details .
Use statistic “Total_Dialing_Number” which should be there by default.
Hi, It will show all dialled number irrespective of dial mode (Predective, Preview) or these is some specific case .
Outbound campaigns aren’t dialed by Agents, so you are mixing things.
Check StatServer user guide. It has a section detailing all default metrics and objects.
Check Campaign objects and templates.
That is what you want
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Thanks 