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General Discussion
41

The “Standard Architecture” diagram in Multi-Channel routing does not reflect the connections between servers correctly. Where did you get it from ?

42

As I mentioned in my initial post, I created these documents from scratch. If you indicate where the error(s) lie and give a brief explanation of how it does not reflect the standard architecture, I will update the diagram.

PS: Your people skills could do with a little work, there Yevgeniy… :slight_smile:

43

Hang on - I think I’ve got it, now…

I took an extract from a live MCR system and copied out the connections - this is what I ended up with…

Is this about right…? I still think my original version in the Rough Guide… looks prettier… :slight_smile:

Tony

44

Wof, Tony I have compared Genesys standard diagram with your and I don’t see where is the mistake. This last one is very complete but for a basic understanding and users may be a very ugly one to look and understand.
I’d like to know what does Mr. Yevgeniy will indicate is a correct diagram.

45

Looks like no connection between UCS and UCS DB Server, also between IXN DB server and Interaction Server.
May be what is that confuse Yevgeniy ?

46

Ok, a few things:

  • there is no such thing as “UCS DB Server”. UCS is java app. connected through JDBC. There is UCS DAP, but not DB Server;
  • no connection exist between Classification server and Stat-server;
  • no connection between IRD and UCS too;
  • web forms (web email) coming to ESJ (MCR email server) through WebAPI “server” :);
  • where is URS on this picture? Suppose to be connected to IxnServer and StatServer;
  • there are some additional connections exists like the one from UCS to Stat-server.
47

Very good point!

I was wondering if you would mind helping Tony to modify it?

Best regards,
Vic

48

OK…

I’ve noted that our local deployment of MCR uses components to update config, etc., rather than being the basic build - which is what you are outlining here…

Also, some of the interconnects I have drawn may be misleading, because I am coupling “Connections” (from the Application Connections Tab) with interoperability…

Rather than redraw the whole thing from a live environment, I will go back to the drawing board with a vanilla load of MCR for email only…

In all, I’d give myself a C- for effort… :slight_smile:

Thank you! :slight_smile:

49

A c- in drawing but not for effort ;D

50

You are right - which letter of the alphabet would you like to assign? We only have 26 of them!

51

We have greek, arabian, russian alphabet also so don’t worry ;D

52

u miss Chinese - how about 1000? 3000? 6000? charster =)))))

53

starting point #3, another file format failed :-(. Hope gif will work

54

<<<FOURTH update!>>>

Thanks Yevgeniy - A couple of questions/point:

IWD/IRD connects to UCS, by inference/operation - right…?
I’ve included CCA components, for completeness - I’m going to add them back in on a redraw of your diagram…
I can see GAD connected - is that the same for GSD?
Content Analyzer…???

Tony

55

So - a bit like this, then…?

56

hmm, what about chat server ? or no one using it ?

57

Isn’t that another API..? - I could add it, but it amounts to the same sort of interface as the (“example”) Web API… ???

58

oh, maybe i had mistake - but i think u mast change sign on Fig. and sign on Fig 2. i mean Fig.1 it a “MCR Agent Application Overview” and Fig.2 it’s a Admin view
and for connection diagram - u miss chat server. it’s have connection not equal to Web API. It’s also mast be connect to Interaction server.

59

OK - I will include it… Thanks!

60

Hi Tony Great Work,

Thanks for the docs provide by you very useful to all members… :slight_smile:

Thanks
Satya