The Genesys Handbook is Gone - The Big Red Book is Available Now...

General Discussion
21

Mat,

Config Manager is an Application within the Configuration Layer. There are 2 documents I have produced which cover different aspects of this Layer;

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You should get a good feel for Config Manager if you review both documents. If you don’t find what you are looking for, please post your questions in the Forum… :slight_smile:

Tony

22

Hi Tony,
Some great basic guides there.

However, I’d like to point something out with your infomart guide that is worth mentioning, I think. You say that the recommendation is to extract data before reading it. If you extract data to a second source to read from you need to be extremely careful not to lock any tables in the process. If you are using Oracle as your DB then this shouldn’t be a problem, however if like my company you are using MSSQL then locking tables is a real danger. Once you lock a table the GIM database job that is currently running will fail, meaning your ETL process is out of sync and will need to be manually recovered.

23

Thanks for the pointers;

I wrote the guide before the introduction of the actual Business Objects interface (and Informiam). My suggestions were based on the ways in which you could conceivably access extracted (ODS and Mart) data, by taking it off-line for use in “any” reporting interface. Obviously I’m not a DBA but a level of caution is required when/if doing so, to ensure that records/tables/schemas are not locked out from the main purpose of getting the data written into them(!)

  • I’ll look to updating the guide in the coming weeks and again; thanks for the valid points you’ve made.

Tony

24

G8 job, We appreciate your effort Tony.

Regards,
Ranjit Patel
Contact Center Architects
IP Telephony Architects

25

G8 sounds more like Hate
gr8 sounds like Great

Anyway I hate that SMS writting mode…

26

Hi Tony,
Many Thanks for the posting, really helpful. Keep posting more material on Genesys :wink:

Cheers,
Hari

27

Thanks Tony for the support extended to all new users of genesys

28

Hi tony,
Really Great efforts,
Sandip
91-9724336751

29

Thanks alot Tony

30

Great job buddy… :smiley:

Thanks again…

1 Like
31

this is very nice

32

Mate
this is gold I just needed an overview and this is it, much appreciated

33

That’s very good Tony.
Do you have something similar about GVP? ;D

34

Sorry, no I don’t. My knoweldge of GVP (NE) as it was (7.2) is out of date and now that there are 2 “flavours” (Voice Genie and GVP) the subject is a little wider than a simple “Rough Guide…”

  • Unless someone would like to share/create their own version of a Rough Guide for GVP…?

Tony

35

Very useful to dip into as a refresher, Thank you. Do you have an unoficial view of the roadmap to v8 etc?

36

My pleasure - are you sure you’re not reading my emails? :slight_smile: …only today did I begin to think about v8.x, as an update to the Rough Guides… However, end of life for 7.x is a long way off (?) so I will be working through the Guides as and when Genesys begin to make eol statements…

Tony

37

Tony,

I would like to contribute in writing a rough guide for GVP. Please do let me know, if i need to follow any specific things…

Regards
Ash

38

Thank you Ash,

I have been approached twice in a week to write up a Rough Guide… to GVP - I am overawed!

Please take one of Rough Guides… as a reference for the orientation of the document - the Headings should give you a good idea of what needs to be included and complete the guide with a customized graphic to show a typical Architecture.

Above all, do not copy/paste any details from any official documentation!

Tony

39

Hi Tony,

Thanks for the guidelines. I shall be trying to put everything in a common mans terms. Please do advice about the Architecture Diagram. Do let me know if you use any specific template for the same.
I can create diagrams using Visio.

Regards
Ash

40

Thanks a lot Tony.